All about dyg

FREQUENTLY ASKED QUESTIONS

• My order status says 'Completed' but I haven't received anything yet. Why is this? When you check your order status, 'Completed' refers to the order being successfully submitted through the site and payment having been processed. We don't receive the funds at the time of the transaction although they are debited from your card.
• After placing my order, how long does it take to be delivered? Orders take varying lengths of time to deliver. Generally delivery times vary between 2-3 days for items which are in stock, for bulk landcape items and bulk kiln dried logs. For orders containing plants please allow at least ten days as everything we sell is 'nursery fresh' and is ordered in on receipt of customers' orders. Some items such as the Trimetals bicycle storage shed and the Biohort storage can take up to 28 days. If ever you have a question about your order, please contact us.
• If I pay for an order but it is not available, how am I refunded? When we send out an order it may be that a certain item is not available.  At this point we refund you via Realex or PayPal.
• How do we deliver? Depending on the size of the order and the address it's going to, we either deliver ourselves or we use a courier. For smaller orders such as tools we use the post / courier, and delivery is free of charge. Our 'up-front' delivery rates means that there are no hidden extras when you get to the checkout. We also use a pallet delivery service and can deliver larger orders to anywhere in the country.
• Can you deliver at weekends or after hours? As many of our orders are delivered via post or courier, we cannot always specify a delivery time. For bulk orders such as landscape products we always call to arrange a convenient time and days. We can on occasion deliver bulk landscape items on a Saturday, but only by arrangement.
• Where are we based? We are based near Ashford in Co Wicklow. Our address is Meadowsweet, Ballycullen, Ashford, Co Wicklow. Should you wish to contact us by phone, our number is 0404 42806.  Contact us via email.
• Can we be visited by the public? Unfortunately not. We are not set up for visits by customers as we don't have the facilities such as extra parking, toilets, disabled access and so on. Furthermore, as we get in plants to order, we don't keep our huge range of plants in stock. However, people can arrange to drop in to collect an item, and this is sometimes convenient if they live in the locality or have ordered something which cannot be delivered by us.
• Are the plants high of a high quality and good size? Our plants are grown by the many of the same growers who supply garden centres all over Ireland. Most nurseries have certain specialities (eg trees, acid-loving plants, fruit, herbs and so on), and we are buying from all of these nurseries. We have been dealing with these nurseries for years and are completely satisfied with the quality of everything we sell. Our plants are ordered in when you order, so they are in excellent condition. Wherever possible, we give the container size. Most perennials are in 2 litre containers; most shrubs are in 2-5 L itre containers; most bamboos are in 7-15 litre containers; most trees are in 10 - 12 L containers. These sizes are indicative - please see individual plant listing for details. Occasionally, plants are in smaller containers than those listed, in which case we may supply a greater number than ordered to make up the difference.
• Where do we get our plants from? We have been buying plants from Irish nurseries for many years. The majority of our plants are Irish grown. Some of the nurseries produce plants on a large scale, and some are 'cottage industries' who grow plants specially for us. In all cases, the plants are absolutely top quality. Irish-grown plants are superior to imported ones because they are already acclimatised to the vagaries of our weather, support skilled Irish jobs and have the least 'plant miles' behind them. In some cases, where Irish grown plants are not available, we do sell imported plants. 
• What do we sell? We sell the plants that we know and love, and have used in our designs over many years. All of the plants are plants which we know can grow very successfully in this climate, and many of the photos of the plants on this website are of plants growing in 'real' gardens in Ireland. The plants that we sell are standard garden centre sizes, and we give the container size. Our current plant list is several hundred species long - and we are always adding to it. We also sell high quality gardening tools, pots, composts and containers - many of which will not be found anywhere else in Ireland. We sell bulk products such as topsoil, roll-out grass, bark mulch and gravel. And our garden furniture includes traditional deck chairs, director's chairs and tables made from Irish-grown wood. We would love to hear from you if there is something you feel we should be selling!
• Are we competitively priced? Yes we are. We do sell quality items which are generally more expensive than lesser quality. On the other hand, we do sell them at the lowest price we can. Our delivery charge is very low, and it doesn't increase with the size of your order, meaning that we will get you whatever you want, in Kerry or Donegal, for €15.00. And many items are delivered free of charge, such as hand tools which can be sent in the post.
• How does dyg work? When you place an order with us, we assemble the plants from a range of different growers around the country. We receive deliveries weekly from numerous nurseries, ensuring that any plant you order will be absolutely 'fresh' from the nursery and in tip-top condition. Before we deliver plants to you, we water them and protect them for transportation.
• How do we deliver? Depending on the size of the order and the address it's going to, we either deliver ourselves or we use a courier. For smaller orders such as tools we use the post / courier, and there is no charge for this; for smaller plant orders which are far away from our base in Wicklow, we may use a courier; and for larger orders where a courier would be very expensive, we deliver ourselves. Our 'up-front' delivery rates means that there are no hidden extras when you get to the checkout.
• What are our terms and conditions? Visit our terms and conditions page.