Delivery rates and policy + Terms and Conditions

Our delivery rates could not be simpler or better value.

• Standard delivery: Dublin, Wicklow and Kildare, €7.50 per order; rest of Ireland €15.00
• Bulky items:  Heavy or bulky items which require a truck, such as topsoil, rootzone mix, ton sacks of bark mulch, grass sod and so on (available in counties Dublin, Wicklow and Kildare only) have a €30 delivery charge, applicable once on any order, regardless of size.
  

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• Large orders: some orders may be broken into a number of separate deliveries, even though you will only pay one delivery charge.
• Minimum order is €60, except for some smaller items which can be sent in the post such as hand tools, books and seeds.
• Tools and garden accessories: for many items, delivery is free of charge and items are normally delivered within one week of receipt of your order. However, some items are ordered in from abroad and may be delayed.
  
• Kiln-dried firewood logs: Our price is inclusive of delivery and orders are generally delivered within 2 working days of receiving your order. Loads of 11 kg bags are delivered within a week.
  
• Delivery times: Please allow up to 10 working days for us to assemble your order. Sometimes, it may take us longer if an item is difficult to source. Everything we ship out is 100% 'Nursery-Fresh' and is ordered in when you order from us. Orders may be split into more than one delivery. 
• Books: there is a €5.00 postage and package charge for any order of books, regardless of how many books are in the order. Books are sent separately from any other part of the order.

We deliver to your door. Plants will be carefully packed and watered by us. We will contact you in advance so that you will know when to expect your delivery. Your contact details may be passed on to a courier company in order to contact you to arrange delivery. In some circumstances you may be required to sign a delivery docket in order to take delivery. When placing your order, please use the box provided to notify us of any special instructions for delivery. Logs are delivered to as near as is practical to where you want to store them - we do not stack them for you!

TERMS AND CONDITIONS

Returns and refunds policy: should you be in any way dissatisfied with any item you receive from dyg, please contact us at once stating your name and order number. As plants are perishable items, any complaints must be made withing 48 hours of receipt. We will naturally replace free of charge any plant or item which is deemed to be: not as specified when ordering; dead, diseased or damaged in any way; incorrectly labelled. As we source our plants from numerous suppliers, the container size of a plant may vary slightly from the size as specified. Please be aware that some plants at some times of year do not look good - you may receive what looks almost like an empty pot!

What if we can't get a plant? If you order and pay for a plant that we then cannot supply, it's quite simple - we refund you. Sometimes, there may be a delay on a specific plant. In that case, we email you with the option to 1) wait for us to have it or 2) refund you straight away.

Guarantee: Because plants are living things, we cannot guarantee their ongoing welfare and survival. We do guarantee that all plants will arrive to you in perfect condition, and will refund or replace at no charge any plant or item which is not in perfect condition when you receive it. We also guarantee that you receive just what you ordered in terms of container size and species. However, any complaints must be made within 48 hours of receipt of order. Plants illustrated on this website are shown at their best. Remember, they may not be in bloom, or even in leaf, when you receive them.

Our advice: All advice given on this site is given to help you to buy the right plants for your garden. However, if a plant does not thrive, or indeed dies, we cannot take any repsonsibility for this. We may also reply to individual customer queries on planting, but again, cannot be held responsible if any plants purchased on the strength of this advice fail to perform.

Prices: Prices of plants and other products are subject to change. However, you will be charged the amount that was on the website at the time of purchase, irrespective of any alterations made after this date.

Exports and currency: All prices are in Euro. We deliver throughout Ireland. We do not export elsewhere in Europe.

Transaction security: We do not store any cardholder information on our website. All transcations take place using a guaranteed completely secure service from Realex and Elavon, both world leaders in ultra-secure credit card transactions.

Payment method: There are two ways to pay for your dyg products.

1 - Credit card or laser card, via a guaranteed secure service provided by Realex and Elavon Merchant Services. This is the fastest and easiest method, and as soon as your order is placed we can begin to process it. You do not need to be at homewhen we deliver, and there is no need for us to wait for a cheque to clear.

2 - Cheque or money order. These should be made out to dyg.ie, and sent to Dyg, Ballycullen, Ashford, Co Wicklow. Cheques must first clear before we can process and deliver you order, so orders paid for by cheque will take up to ten days extra to deliver.